Refund policy

Returns, Refunds, and Exchanges. Product(s) may be exchanged up to 14 days from the date of purchase, provided that they're accompanied by the original receipt and remain unused and in their original packaging and condition. Exchanged product(s) must be stored in accordance with the manufacturer’s specifications, including storage in a dry and stable condition. Gaia on Main Gallery DOES NOT ACCEPT RETURNS FOR REFUND. Gaia on Main Gallery may, in certain limited instances, and at its sole and unilateral discretion, make exceptions to this policy.

Product(s) may be exchanged in-store or by mail. If a product is returned by mail, the customer assumes the entire cost of shipping and handling, including shipping the product(s) to Gaia on Main Gallery and receiving the exchanged product(s) from Gaia on Main Gallery.            

Product(s) with manufacturing defects may be exchanged within 14 days if accompanied by an original receipt, with all shipping and handling costs covered by Gaia on Main Gallery.

RETURNS

Gaia on Main Gallery’s objective is to provide expert and informative art advisory through written description and photography, alongside complementary services including art consultation, and digital imposing. For this reason, we do not accept returns on in-store purchases.

Gaia on Main Gallery will accept returns of items if they are damaged or were supplied with an error in the original art order, with the exception of photography, provided the client notifies the gallery within three days of its arrival at the client's shipping address. Work must be packed, insured, and shipped back to the gallery. The client is responsible for return shipping costs and a 20% restocking fee. The gallery catalogs the condition of all artwork prior to shipment; returned artwork should arrive in identical condition.

Fine Art Collection items are made-to-order based on desired preferences allowing for personal customization. Because of this level of customization, we are unable to offer refunds or returns. If you would like more information before purchasing (i.e. a short video of an artwork, or additional photographs) the Gaia on Main Gallery team is more than happy to provide this.

Please contact us if a refund is requested at sales@gaiaonmain.com.